Investigator: Eileen Thornton
Summary: Usability testing of the digital.lib.usf.edu interface will be conducted throughout the summer and fall semester of 2016. The objective is to make improvements to the site.
Investigators: Audrey Powers
Summary: A group of instruction librarians will review and evaluate student bibliographies from a group of AOK classes that had information literacy instruction and classes that did not have information literacy instruction. Results from the two groups will be compared to determine the effectiveness of library instruction.
Investigator: LeEtta Schmidt
Summary: Newly registered interlibrary loan patrons (of all USF sites) will be surveyed about their experiences finding interlibrary loan and signing up for an account. We hope to use the responses to improve the request process and have data to back up changes we make to shared interlibrary loan web pages
Investigators: USF Libraries Ithaka Working Group; Ithaka S+R
Summary: The Ithaka S+R Faculty survey will capture an accurate picture of faculty members' practices, attitudes, and needs. The survey focuses on discovering how faculty conduct research and teaching activities, and the types of support and information resources they desire. In addition to local survey results, national data will be made available to participating institutions (completed)
Investigators: Susan Silver
Summary: The USF Library participates in the statewide Ask-A-Librarian virtual reference service. The service allows staffing for upwards of 80 hours per week, but is staffed locally by USF librarians for a portion of those hours. Virtual reference transcripts will be analyzed to determine the service available locally during hours that correspond with highest user demand/need. The analysis will also provide information about the collaborative service is able to provide appropriate assistance during the hours that the USF service is closed. (completed)
Investigators: Scott Ryan
Summary: This survey is designed to gather qualitative service feedback from patrons that have used various service forms, including Media Scheduling Services, Proxy Card Retrieval Request, Table Setup Request, Dispute a Fine, Lost Item Declaration, Online Renewal Problem, and Returned Item Dispute. Information about the findability of the form, timeliness of response and problem resolution will be collected and analyzed, with a goal of service improvement.