This page lists unexpected outages and planned maintenance affecting library services such as the library's discovery or proxy systems as well as databases, eBooks, eJournals and other content. If you are unable to connect to a resource or service not listed here or have a question about one that is listed, please contact us.
| Status | Date | Resource | Issue | Details |
|
Resolved 06/17/25 |
06/17/2025 | Wiley (all resources) | Access Issue (Open Athens) | Our access to Wiley resources through the catalog (Primo) results in an error. Work Around: If you are on campus, you can search for your resources outside of the catalog online and access through IP authentication. If you are off campus, you can do the same, but you need to be logged into the VPN. |
| Resolved 5/29/25 | 5/29/2025 | Philosophy Documentation Center | Off-Campus Access Issue |
Our off-campus access to Philosophy Documentation Center is currently not working. Users are getting a "Website is not accessible via this address" message. The vendor is working on fixing the issue. The on-campus access is working fine. For off-campus access, connect through VPN (https://vpn.usf.edu). |
| Resolved 5/14/2025 | 5/14/2025 | Philosophy Documentation Center | Off-Campus Access Issue |
Our off-campus access to Philosophy Documentation Center is currently not working. Users are getting a "Website is not accessible via this address" message. The vendor is working on fixing the issue. The on-campus access is working fine. For off-campus access, connect through VPN (https://vpn.usf.edu). |
| Resolved 3/27/2025 | 3/27/2025 | Gale Databases | Off-Campus Access Issue | Our off-campus access to the Gale databases and articles is currently not working. Users are getting a "503 Service Temporarily Unavailable" message. The vendor is working on fixing the issue. The on-campus access is working fine. For off-campus access, connect through VPN (https://vpn.usf.edu). |
| Resolved 1/27/2025 | 1/27/2025 | IEEE | No Access | No access to IEEE due to CloudFront causing an authentication issue. Users get a 403 error message. IEEE is aware and is working on fixing the issue. You can use this URL https://ieeexplore.ieee.org if you are on campus. If you are off campus, connect via VPN and use the same URL, https://ieeexplore.ieee.org. |
| Resolved 12/19/2024 | 12/16/2024 | Oxford Academic | Intermittent Access Issues | Oxford University Press is currently experiencing intermittent access issues. The publisher is aware and is working with its platform provider on a resolution. |
| Resolved 12/12/2024 | 12/12/2024 | Library Catalog (Primo and Alma) | Library Catalog Down | There is an authentication problem and users are not able to access any electronic resource in the library catalog. We are working with USF IT to fix this issue. |
| Pending | 11/19/2024 | Library Catalog (Primo) | Research Assistant | Primo Research Assistant: Access temporarily suspended. |
| Resolved 10/16/2024 | 10/16/2024 | Alexander Street | Scheduled Updates | Alexander Street website will go offline for approximately 20 minutes at 7:00 AM EDT to allow for scheduled updates to take place. |
| Resolved 10/16/2024 | 10/15/2024 | Resources on Atypon platform (Wiley Online Library, Sage Journals, Science) | Access Issue | Authentication through OpenAthens for resources on the Atypon platform (Wiley Online Library, Sage Journals, Science) is not working. OpenAthens is working with Atypon to fix the issue. |
| Resolved 9/17/2024 | 9/16/2024 - 9/17/2024 | RSC Journals | Maintenance | Royal Society of Chemistry (RSC) has planned maintenance work from 5:00 PM on Monday, 9/16/2024 to 5:00 PM on Tuesday, 9/17/2024. During this time the performance of the RSC website may be affected: searches may run slowly, some pages may be temporarily unavailable, and you may be unable to access content. If this happens, please try to refresh your browser or try waiting two to three minutes before trying again. |
| Resolved 8/20/2024 | 8/20/2024 | WRDS | Maintenance | The WRDS technical infrastructure will be undergoing a major upgrade from 8:00 - 11:00 AM Eastern on Tuesday, August 20, 2024. During this time, most WRDS services will be unavailable. |
| Resolved 7/9/2024 | 7/8/2024 | Nexis Uni | Access Redirect | Access Link redirects to "Unexpected Error" page with button "Go to My Start Page." Click this button to proceed to the resource. |
| Resolved 7/8/2024 | 7/3/2024 | InterLibrary Loan | Maintenance | ILLiad web pages for ILL requests will be unavailable from Friday (night), July 5th, 9:00PM to 01:00AM EDT Saturday morning for preventive maintenance. |
| Resolved | 7/02/2024 | Sage Data | Access issue | Sage is investigating the issue: "Sage Data has experienced a network disruption that is currently affecting access for all Sage Data customers. Our technology teams are diligently working to address the issue and restore Sage Data to full operability." |